Frequently Asked Questions
How do I place an order? Orders can be placed online or by fax, phone, or post using the order form in our brochure. If ordering using our brochure please post your order (with payment details) to: Uniforms4Healthcare, 14 Buslingthorpe Green, Leeds, LS7 2HG or fax your order to 08715 240301. Orders through our website will be confirmed with an email from Sage Pay with your order details wich usually takes 3-5 mins before it is sent.
How do I pay? To buy online or by phone, fax and postal order we accept the following debit and credit cards: Visa, Mastercard, Maestro, Switch, and Visa Electron.
How long is delivery? Garments in stock at the time of order are usually despatched the next day. We always try and delivery your goods as soon as possible but please allow up to 3-5 working days for dispatch, during busy periods this may take a little longer. For special bespoke items, please allow up to 21 days for manufacture and delivery. See our delivery details page for more info
Do I pay for postage and packaging to the UK? All orders are subject to a postage and packing charge, which is a minimum of £3.99 and £5.00 for 2 or more items for UK customers (for large orders where a courier service would be required, there could potentially be a surcharge but you will be informed if this is the case, please call for details).
Do I pay for postage and packaging for International orders? For international orders there will be a surcharge to the Mainland UK rate based on the number of items ordered. We will call to collect this additional payment once we've got the best possible quote from our couriers.
Can I send back items? Should any Uniforms4Healthcare item fail to meet your expectations, Uniforms4Healthcare allows you to return the goods for an exchange or refund, as long as they are stock items and have not been made to special order, altered or personalised in any way. Please note refunds cannot be made unless goods are returned in perfect condition within 14 days of receipt. For returns & exchanges please complete the reverse of your delivery note & send with your garments. Exchanges must include £3.99 for 1 item or £5 for 2 or more items, for postage & packing. In all cases we advise you to obtain proof of postage from the post office. Please allow up to 14 working days for returns to be processed once they reach our warehouse. Please note there are no refunds for clearance items.
Do you offer embroidery? Uniforms4Healthcare offer a high quality embroidery service, which allows you to personalise your garments to suit your individual needs. Using the highest quality equipment, we can embroider your company name or names of your staff in a range of fonts and colours. You can also have your logo applied to your garments if you wish. Prices for embroidery: Lettering Only - (no graphics) - £6.99 per item. Company Logo - one-off set up charge of £30. Then £4.99 per item for each garment in the future.
How do your sizes compare to the sizes on the high street? Our garments are designed to allow freedom of movement and comfort for work. Our garments are an average fit, so if you are generally a size 12 in the high street, we advise that you order a size 12 from us.
Can you make a special size tunic for me? Should you require a special size garment beyond size 34 please contact us. However, there will be an additional tailoring charge, call us for details. Bespoke items are non-refundable.
Can you make a special tunic design for my business? Yes we have our own onsite factory so we can be more than flexible in meeting your requirements. For example, we may be able to offer garments in additional colours and styles to the ones we have available. Please contact us for more details.
